Refund Policy

30-Day Money-Back Guarantee - Risk-Free Purchase

1. Our 30-Day Money-Back Guarantee

Try Bulk Video Downloader Risk-Free!

We stand behind the quality of our software. If you're not completely satisfied with Bulk Video Downloader, we offer a 30-day money-back guarantee for all paid plans.

This means you can try Bulk Video Downloader for a full 30 days. If it doesn't meet your expectations, simply request a refund—no questions asked, no hassle.

2. Refund Eligibility Criteria

2.1 Eligible for Refund

You are eligible for a full refund if:

Within 30 Days

Request is made within 30 days of purchase date

First-Time Purchase

This is your first purchase of Bulk Video Downloader

Paid Plan

You purchased a Monthly or Lifetime plan (Free plan is not eligible)

Technical Issues

Software has critical bugs that prevent normal use (after attempting support resolution)

Feature Mismatch

Software is significantly different from advertised features

Duplicate Purchase

You accidentally purchased multiple licenses

2.2 Special Circumstances

We may approve refunds outside the 30-day window for:

  • Medical emergencies or extenuating personal circumstances
  • Documented software defects discovered after 30 days
  • Billing errors or unauthorized charges

Contact us at [email protected] to discuss your situation.

3. Non-Refundable Cases

Refunds will NOT be issued in the following cases:

After 30-Day Window

Requests made more than 30 days after purchase (except special circumstances)

Repeat Purchases

You previously received a refund for Bulk Video Downloader

License Violation

Account terminated for violating Terms of Service

User Error

Inability to use software due to lack of technical knowledge (support available)

Third-Party Issues

Platforms (YouTube, Facebook, etc.) blocking downloads due to their policies

Partial Use

"Changed my mind" after using the software extensively (Monthly plan exception: see cancellation policy)

Free Plan

Free Download Plan has no purchase cost to refund

4. How to Request a Refund

1

Contact Support

Email us at [email protected] with the subject line: "Refund Request"

2

Provide Information

Include your order number, purchase email, and reason for refund (optional but helpful)

3

Verification

We'll verify your purchase and confirm eligibility (usually within 24 hours)

4

Approval & Processing

Once approved, refund is initiated to your original payment method

5

License Deactivation

Your license will be deactivated upon refund approval

Required Information for Refund Request:

  • Order Number: Found in your purchase confirmation email
  • Email Address: Used at time of purchase
  • Purchase Date: Approximate date if exact date is unknown
  • Reason for Refund: Optional but helps us improve

5. Refund Processing Timeline

Request Review

24-48 hours: We review and respond to your refund request

Approval Notification

1-2 business days: You receive email confirmation of approval

Refund Processing

3-5 business days: Refund processed to original payment method

Bank Processing

5-10 business days: Funds appear in your account (depends on bank)

Refund Methods:

  • Credit/Debit Card: Refunded to original card (5-10 business days)
  • PayPal: Refunded to PayPal account (1-3 business days)
  • Bank Transfer: Refunded via bank transfer (7-14 business days)

Note: Total refund timeline is typically 7-14 business days from approval. We cannot expedite bank processing times.

6. Monthly Subscription Cancellation

6.1 How to Cancel

Monthly plan subscribers can cancel anytime:

  • Email [email protected] with "Cancel Subscription" in subject
  • Include your email address and order number
  • Cancellation takes effect at end of current billing period

6.2 Cancellation Terms

Important Cancellation Details

  • Access continues until end of paid period
  • No partial refunds for unused days in current month
  • Cancel at least 24 hours before next billing date to avoid charges
  • Can reactivate subscription anytime (subject to current pricing)

6.3 Mid-Cycle Cancellation Refund

Monthly plan refunds within 30 days of purchase:

  • First month: Full refund available within 30 days
  • Subsequent months: No refund for current month, but cancellation prevents future charges

7. Chargebacks & Disputes

Please Contact Us Before Filing a Chargeback

We're committed to resolving all payment disputes fairly. Before contacting your bank or credit card company:

  1. Email us at [email protected]
  2. Explain your concern (we respond within 24 hours)
  3. We'll work to resolve the issue quickly

Chargeback Consequences

Filing a chargeback without contacting us may result in:

  • Immediate license termination
  • Account suspension
  • Ineligibility for future purchases
  • Legal action for fraudulent chargebacks

We prefer to resolve issues directly—please give us the opportunity to help!

8. Contact Us for Refunds

Have questions about our refund policy? Need to request a refund?

Refund Requests: [email protected]

Subject Line: "Refund Request" or "Cancel Subscription"

Response Time: Within 24-48 hours

Business Hours: Monday - Friday, 9 AM - 6 PM EST

Our Promise

We're committed to customer satisfaction. If Bulk Video Downloader doesn't meet your needs, we'll process your refund quickly and without hassle.

This Refund Policy is effective as of January 21, 2026

This policy may be updated periodically. Continued use after changes constitutes acceptance.

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